Terms & Conditions

LUNO TERMS & CONDITIONS 

DEPOSITS FOR BUILT TO ORDER PIECES 
A [non-refundable] deposit of half of the total price of your order is required prior to the start of production. The remaining [non-refundable] balance is due upon completion of the job and before the piece can be released to the freight company. (Shipping/Delivery costs are not included and can be paid directly to shipper upon completion of the piece.)

LEAD TIMES
We are committed to your complete satisfaction. We take our work very seriously and strive to complete orders as quick as humanly possible. However, due to high demand, the nature of the trade, and factors out of our control, turnaround times to complete a custom order may take 8-10 weeks and sometimes longer. We can provide an estimated date of completion upon purchase, but cannot guarantee an exact completion date. Orders are completed on a first come, first serve basis, and in the order they are received.

WARRANTY
COMING SOON

SHIPPING & RETURNS
Please refer to “Shipping & Returns” Page.
ALL SALE ARE FINAL AND NON-REFUNDABLE.
LUNO DOES NOT ACCEPT RETURNS OR EXCHANGES.

LEVELING PIECES
Some pieces may also need to be leveled & adjusted once they are delivered.

VARIATIONS
Due to the different characteristics of wood and other materials, colors and finishes may vary. Images displayed through a computer monitor may make the color slightly vary, as well. We suggest ordering a sample beforehand.

MORE COMING SOON —

EFFECTIVE 2016