1How much do your consoles cost?
Pricing is available by request. Please email info@iamluno.com or call us at 747-200-LUNO for more information.
2What is your lead time?
Since every piece is handcrafted, built to order, and hand-wired, please allow 8-10 weeks production time. This does not include shipping & transit time which varies based on location. Accessory items are available for purchase in the shop, please read the descriptions on lead times & shipping options.
3Do you offer domestic shipping?
We offer domestic shipping via a third party freight company for the consoles and larger items therefore we are not responsible for rates and lead times as they are provided to us by the carrier. All pieces are delivered white glove - meaning they're crated, brought inside your home to your desired space, and are fully insured. Please contact us with your location for rates. The Flip Desktop Units, Tom Crates, and Groovewasher Kits ship via USPS Priority or Priority Express.
4Do you offer international shipping?
We offer an all inclusive white glove (crating, fully insured, brought inside your home) international shipping package that is a very easy, hassle-free solution for you! This is booked via a third party freight company therefore we are not responsible for rates and lead times. Prices and transit times vary based on location so please feel free to email us for a quote and we would be happy to assist you with generating a rate from the shipping company.
5Can I put my own electronics into one of your consoles?
All of our consoles come fully equipped and ready to play. Our systems have gone through rigorous amounts of tests to ensure the best sound quality possible so at this time we don't offer our consoles sans equipment. If you would like a custom setup, please contact us via our 'custom shop' page to discuss options.
6Do you retrofit vintage consoles?
Unfortunately, we do not offer retrofitting services.
7Can I play music from my phone/CD Player/TV/8-track through your consoles?
Absolutely. All consoles come with two easily accessible auxiliary inputs as standard which you can use to plug any of your devices directly into. In addition, our standard models also support Apple AirPlay so you can wirelessly play music directly from any Apple device. If you need more inputs or different wireless connectivity (Bluetooth) let us know and we can accommodate.
8Can I customize my piece?
We have standard stock models however we do offer custom services. Prices vary based on the nature of the request. Please feel free to get in contact with us via our 'custom shop' page.
9Where do you manufacture?
All of our pieces are manufactured in Los Angeles, CA. Every item is handcrafted and hand-wired by artisans and engineers with decades of experience.
10Where can I see or hear one of your consoles?
We are currently scheduling private listenings at our showroom in the heart of Hollywood. Appointments available by request. Please email info@iamluno.com or call us at 747-200-LUNO to schedule an appointment.
11Who are your favorite artists?
DAN: Tom Waits, Nick Cave, Neil Young, The Velvet Underground. JENNIFER: Nirvana, Pixies, The National, Jesus & Mary Chain.
12Are you drinking whiskey right now?
All signs point to YES.